SECURITY INCIDENT RESPONSE

Under attack? We're ready.

The SkyHelm Incident Response Team (SIRT) is standing by 24/7. If your organization is experiencing a ransomware attack, active breach, or security emergency, don't wait. Call now.

Response Process

What happens when you call

Our SIRT team follows a proven incident response process, from initial triage through full recovery and documentation, with responders on site the next day when your incident needs them.

How SIRT works ›
01

Call Us Now

Reach our SIRT team immediately. Don't wait for email, call the hotline. We begin triage the moment you connect.

02

Initial Triage

Our incident lead assesses severity, identifies the attack type, and determines immediate containment actions within the first 15 minutes.*

03

Containment

We isolate affected systems, block malicious activity, and stop the bleeding, while preserving forensic evidence for investigation.

04

Investigation

Full forensic investigation to determine root cause, scope of compromise, data exposure, and attacker persistence mechanisms.

05

Eradication & Recovery

Remove all attacker footholds, restore systems from verified clean backups, and bring your operations back online safely.

06

Post-Incident Report

Complete documentation, timeline, root cause, actions taken, and recommendations to prevent recurrence. Audit-ready and board-presentable.

SIRT Team

Purpose-built for critical infrastructure emergencies

24/7 Availability

Our SIRT team is on call around the clock. Ransomware doesn't wait for business hours and neither do we.

Critical Infrastructure Expertise

We know SCADA, NERC CIP, and critical infrastructure IT environments. No ramp-up time learning your systems.

15-Minute Response*

From your call to our first containment action, under 15 minutes* for critical incidents.

Audit-Ready Documentation

Every action documented for NERC CIP compliance, insurance claims, law enforcement, and your board.

* Quoted response times apply to TITAN members and active SIRT retainer subscribers. Times for new engagements may be longer depending on current demand.

Don't wait. Don't guess.

If you suspect a breach, ransomware, or active intrusion, call our SIRT hotline immediately. The first hours of an incident determine the outcome. Let us help.