Your operations never sleep. Neither do we.
Our SOC is staffed around the clock by analysts who understand critical infrastructure, the protocols, the compliance requirements, and the realities of running essential operations with lean teams. When something goes wrong at 2 AM, we're already on it.
What we watch, 24/7/365
Our analysts don't just watch dashboards, they investigate, correlate, and act on every signal that matters.
SIEM & Log Correlation
SIEM events are triaged by our analysts in real time, not just alerted on and forgotten. We correlate logs across your firewalls, servers, endpoints, and OT devices.
OT/ICS Network Traffic
OT monitoring alerts flow directly to our SOC. Anomalous SCADA commands, new OT assets, or protocol violations are investigated within minutes.
Endpoint & Identity
Failed logins, impossible travel, privilege escalations, malware detections, endpoint management and identity signals are continuously monitored for signs of compromise.
Vulnerability Advisories
When a critical CVE drops that affects your environment, our SOC proactively notifies you with impact assessment and recommended actions, before you read about it on Twitter.
From alert to resolution
A clear, repeatable process that ensures nothing falls through the cracks.
Detection
TITAN surfaces an anomaly from one or more integrated tools. Automated triage assigns severity and context.
Analysis
A SOC analyst investigates the alert, reviewing correlated logs, threat intelligence, and historical patterns for your environment.
Escalation
Confirmed threats are escalated to your team via your preferred channel (phone, email, Teams, Slack) with full investigation notes.
Remediation Support
Our analysts provide step-by-step remediation guidance and can work alongside your team until the threat is contained.
Documentation
Every incident generates a complete report in our ticketing system, timeline, evidence, actions taken, and recommendations. Ready for NERC CIP audits.
Guaranteed response times
We put it in writing. Every alert severity has a maximum response time, and we track performance monthly.
| Severity | Response Time | Examples |
|---|---|---|
| Critical | 15 minutes | Active exploitation, ransomware, OT compromise |
| High | 30 minutes | Confirmed malware, lateral movement, data exfiltration indicators |
| Medium | 2 hours | Suspicious behavior, policy violations, vulnerability advisories |
| Low | 8 hours | Informational alerts, configuration drift, compliance observations |
A SOC that speaks your language
Generic MSSPs treat your organization like another ticket in the queue. Our SOC was born serving electric cooperatives and built for critical infrastructure.
NERC CIP Awareness
Our analysts understand CIP-005, CIP-007, CIP-010, and the rest. Monitoring and reporting are mapped to the standards your auditors care about.
OT/IT Convergence
We don't just monitor IT. We understand the OT protocols, the network boundaries, and the real-world consequences of a compromised substation.
Lean-Team Reality
We know you don't have 15 security engineers on staff. Our SOC is designed to be your security team, not a supplement to one you can't hire.
TITAN Integration
Every alert our SOC investigates is visible in your TITAN dashboard. Full transparency, you see what we see, in real time.
Rural Infrastructure
Satellite links, remote substations, limited bandwidth, we've seen it all and our monitoring accounts for the realities of rural and remote networks.
Compliance Evidence
Every investigation generates auditable documentation. When your NERC auditor asks for evidence, it's already documented.
SkyHelm Incident Response Team
When an alert becomes an incident or a breach, SIRT takes command, remotely in minutes and on site the next day.
Threats, malware and the dark web, studied for you.
Our researchers study attackers, malware and the dark web, and turn what they find into protection.
Let our SOC watch your back
Your team handles the day-to-day. Our SOC handles the 24/7 threat monitoring, investigation, and response, so nothing slips through at 2 AM.