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Join us in Protecting America’s Critical Infrastructure Technology.

Network/Security Operations Center (NOC/SOC) Technician Level 1

SkyHelm is seeking Applicants for a NOC/SOC Technician to fill New Growth Positions in Our Oklahoma City Network/Security Operations Center. 

Cybersecurity Company servicing customers across various Industry sectors, seeking qualified applicants w/1-3 years experience for Level 1 NOC/SOC Technician and Monitoring Engineer to expand 24/7 Network Operations and Security Operations Centers, located in Oklahoma City, OK facility.

Seeking individuals who have a willingness to jump in and execute on any problem thrown at you and enjoy shift-style work.

NOTE:

NOC/SOC operates to provide 24/7/365 monitoring and resolution for critical infrastructure clients.

MUST be willing to occasionally be on-call evenings, overnight, and weekends.

MUST be hard working problem solvers that can use Best in Class tools to keep clients networks online and secure.

This is a full-time, Salaried, non-exempt, ON-SITE, In Office, NON-Remote Work position;

Location: Oklahoma City, OK area ONLY

On-Site, In Office ONLY; NO Remote or Distance Workers

Relocation: No

Citizenship: US Citizenship is Mandatory

VISA Sponsorship: No

Background Check: Yes Must be able to pass State & Federal Background Checks

Veteran: U.S. Military Service Preferred but Not Required

Company Schedule: 24/7 365

After Hours/Weekends: Yes

On-Call: Yes. Rotating On Call Schedule

Security: High

Experience:

1-3 Yrs Experience in NOC/SOC, Help Desk, or Cybersecurity preferred;

Prior experience in Inbound Customer Service or Support Call Center a plus.

Communications:

Must have proficiency in Written & Verbal, Telephone etiquette, & electronic communications

Qualified Applicants will:

Join a fast-moving team passionate about innovating and creating the technology solutions

possible for clients

Be part of a team who cares about your personal and professional growth

Solve unique problems as you will work in secure energy and utility industries

Monitor network health, find issues as they arise, and work solutions

Take Ownership of problems until resolution

Grow your knowledge pursue opportunities for certifications

Have exceptional analytical skills and are a solutions oriented person

Qualified Candidate will be expected to:

Look for the solutions on your own without waiting for instruction.

Thrive independently and also in a team environment.

Be a great listener.

Be a creative, outside the box thinker.

Support and create resolutions for clients.

Ask for help when needed.

Escalate tickets when beyond your scope of knowledge.

Be reliable.

Be a self starter without requiring heavy management.

Help us grow and improve as a company by bringing your own fresh ideas and operational improvements to the table.

Be highly technical, while also being relatable to our customers with a diversity of technical skill sets.

Seek advancement positions.

Have exceptional analytical skills.

Qualified Applicants will have:

Basic knowledge in networking or cybersecurity

Basic understanding of server technologies, routing, & firewalls

Experience in issue resolution for break fix, troubleshooting and methodology for problem solving

Knowledge of common telecommunications concepts in network and telephony

Strong Ability to clearly communicate technical ideas in written and oral form

Strong Ability to address multiple projects or tasks effectively which may be unrelated

Prior work experience in a help desk or call center environment is a plus

Manufacturer Specific experience with Firewalls & Switching is a plus

Cyber Security Job Responsibilities:

Safeguard information system assets by identifying and solving potential and actual security problems.

Protect systems by defining access privileges, control structures, and resources.

Recognize problems by identifying abnormalities; reporting violations.

Implement security improvements by assessing the current situation; evaluating trends; anticipating requirements.

Determine security violations and inefficiencies by conducting periodic audits.

Upgrade system by implementing and maintaining security controls. 

Keep users informed by preparing performance reports; communicating system status.

Maintain quality service by following organization standards.

Maintain technical knowledge by attending educational workshops; reviewing publications.

Contribute to team effort by accomplishing related results as needed.

Cyber Security Qualifications / Skills:

System administration

Network security

Problem solving

Information security policies

On-call network troubleshooting

Firewall administration

Network protocols

Routers, hubs, and switches

Informing others

Process improvement

Preferred Education, Experience, and Certifications (but not required):

Associates Degree, Bachelor’s Degree, or Certificate Program from Vocational/Technical school

Basic understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth and common security elements.

Hands-on experience analyzing high volumes of logs, network data (e.g. Netflow, FPC), and other attack artifacts in support of incident investigations

Experience with vulnerability scanning solutions

Familiarity with the DOD Information Assurance Vulnerability Management program.

Proficiency with any of the following: Anti-Virus, HIPS, ID/PS, Full Packet Capture, Host-Based Forensics, Network Forensics, and RSA Security

Basic knowledge of Architecture, Engineering, and Operations of at least one enterprise SIEM platform (e.g. Nitro/McAfee Enterprise Security Manager, ArcSight, QRadar, LogLogic, Splunk) is desirable

Experience developing and deploying signatures (e.g. YARA, Snort, Suricata, HIPS)

Understanding of mobile technology and OS (i.e. Android, iOS, Windows), VMware technology, and Unix and basic Unix commands

Familiarization with, and/or the willingness to pursue Advanced certifications such as SANS GIAC/GCIA/GCIH, CISSP or CASP and/or SIEM-specific training and certification

Willingness & aptitude to pursue DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent)

Keywords:

NOC, SOC, Help Desk, PRTG, System Center, Network Monitoring, AutoTask, Connectwise,

Network+ Cert, Security+ Cert, A+ Cert, CCNA, Monitoring, Dispatching, Documentation, Call

Center/Phone Etiquette, Customer Facing, Client Services

MS Windows Server & Desktop operating systems, & MS Office Applications

MS Azure or AWS Cloud Storage & Computing

Cisco, Juniper, or other routing platforms

Sonicwall, pfSense, Watchguard, Cisco ASA, Barracuda

Networked Attached Storage technologies

VMWare, Hyper-V or other Server/Desktop Virtualization

Apple & Android Mobile device management

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Skyhelm OKC Office
1 E Sheridan Ave OKC OK 73103

Come by and see us!